Frequently Asked Questions
Everything you need to know about shopping with VDL Adelaide
What is the standard shipping time for orders within Australia?
We offer express and standard shipping options. Standard delivery typically takes 3-5 business days to most metropolitan areas, while regional deliveries may take up to 7 business days.
Can I return an item if it doesn't fit?
Yes, we accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How do I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and buy-now-pay-later options like Afterpay and ZipPay.
Are your products ethically sourced?
At VDL Adelaide, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable materials to reduce fashion waste.
Do you offer international shipping?
Currently, we primarily ship within Australia and New Zealand. For other international inquiries, please contact our customer support team for a custom shipping quote.